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E: firstname.lastname@example.org T: +44 (0)1254 27 28 27
Literally, improving the efficiency of a production operation means raising the levels of attainment in three discrete areas of production;
These can be considered on a machine-by-machine basis, by department, by site or as a business as a whole, all derivations will all be calculated from individual machine productivity data.
The three component parameters are used together to determine what is now regarded as the industry standard metric for indicating production efficiency, OEE (Overall Equipment Effectiveness). This metric is calculated by simply multiplying together the three individual %ages for the three component elements to obtain an overall performance figure.
This figure is a simple but very clear indication of just how a machine (or department or business) might be operating.
Although there are three important component measures, many companies will concentrate on any combination of these three parameters without associating them, it can be any number of the three, they are often worked on individually by discrete departments. Although OEE is a simple indicating metric the complexity, resource and effort required acquiring the necessary data often limits the extent to which companies can engage in the OEE measuring regime.
One thing on which all companies agree however is that improvement in productivity, be it one or all three of the component elements, delivers in a significant improvement in profitability.
Improving the production efficiency of a manufacturing process is one of the most effective mechanisms for improving the profitability of an organisation. If your company is competitive, it can offer more stability and more security.
Very often the measures that need to be taken to improve efficiency are not complex, nor are they costly to implement. The key to be able to make the changes is knowing where the losses in production occur.
AssetManager has been very cleverly designed to install and operate effectively on just about every automated production machine there is (non automated processes do not have any system to connect to).
This is possible because the fundamental OEE components are common across to manufacturing processes; the natures of the processes’ components (e.g. the downtime reasons) are specific to each process.
AssetManager’s interfaces, both the wired interconnections and the operator touch screen are easily configured to suit individual applications.
AssetManager operates on the InfoServe365 Internet technology platform. This platform has been installed and operating reliably since 2005. It has a centralised data centre (where the data is stored) with a web based hub topology (clients sites from where the data is gathered).
Access to the data and the analysis modules is gained via any normal web browser from any Internet connected computer (users must have appropriate security credentials).
We are very much aware that for projects like this to work, the buy-in of operators is essential so we designed the AssetManager interface to be intuitive and friendly to use. In our experience machine operators very quickly get used to the AssetManager interface and find its operation simple and interesting.
Its icon-lead menu interface is a very easy to for operators use. Icons that require attention flash, prompting the operator accordingly. The operator then has context sensitive options written in a choice of selectable languages.
Data entry is therefore very quick to effect, something operators really appreciate.
The touch screens display some production performance information (event logging and trends on the screens themselves. So operators can see for themselves their performance attainments.
Only people specified by the customer can access the system. Access to the system is gained via the www.manufacturingintelligence.co.uk website and users require security credentials in order to access the system.
There is no limit placed upon the number of people that can be granted access and there is no per user cost associated.
People with access can only see data belonging to their company and each person with access can be withheld access to specific modules or reports as determined by the customer.
Once collected and collated locally (at the machine) the data is transferred over the Internet to our central servers for analysis and presentation.
Storing customers’ data offsite has many advantages, from a commercial perspective and from a service quality point of view.
Commercially, clients have no up-front costs we store not only the data but also the analysis tools in a central location. This model means that we can administer and maintain the AssetManager system in a very efficient way. This in turn means that our costs and your service charges are as low as possible.
Having centralised data also means that authorised users can see the data from any and all of their installations in a single location. Another efficient characteristic of the AssetManager system.
The data we store is very secure. Our security systems are extremely robust. Since 2005 we have successfully stored clients data in our data centre with a 100% record. We have a number of strategies that we implement in order to achieve this record. Obviously we can’t disclose them on this open forum but we would be happy to explain them in more detail individually.
Our I.T. system has a full suite of up-to-date anti-virus and anti-malware tools. Our data backup regime mitigates any risk of data loss due to most foreseeable disasters.
We undertake all data management functions leaving you to concentrate on improving the performance of your business.
Yes. There are two strategies where customers can hold their data on their own site. It is possible for us to direct the collected data to a second location set up and supplied by the customer that resides on the customer network. This is in addition to the standard data transfer back to the InfoServe365 central servers.
This mechanism will maintain the standard support model and the same service costs.
The second technique involves establishing a set of servers resident on the customer site on which the data and the analysis tool set is stored. This will require customer specific support and will be subject to individual support service charges.
We are happy to either assist customers with the design of the server set or indeed to supply the system complete. We will provide a quotation for either of these instances.
Yes. There are two options.
AssetManager has an energy module that will record the energy consumed (for any utility) and automatically associate the usage with productivity. This is one of the most powerful analysis activities that energy managers can hope to perform and often takes a great deal of time and effort to carry out. With AssetManager the whole activity is carried out automatically.
AssetManager has been designed as a modular system so that it is possible for customers to install the system on a single machine or on multiple ones. Its simple installation and connectivity requirements make for a minimal time and investment requirement. So for customers with an interest but prefer to trial the system up front, AssetManager will adapt perfectly.
AssetManager has the functionality to allow customers to display whatever data they require from any of their installed applications on screens anywhere, either on their internal factory network or in remote locations (using the Internet). So for example, if you have say 5 machines in a department, any data from those machines can be displayed in any format. You might want to display production rates for each of the machines in adjacent bar charts, or the OEE attainment for the shift or the day or the product being manufactured. The possibilities are endless.
Many companies, large and small alike, use InfoServe365’s data collection and production reporting system. Names familiar such as Crown Paints, Kodak and Amcor, and perhaps less household-name companies such as Tensar International, The Bobst Group and Eurobond in Wales.
We have installations in prominent academic institutions such as Oxford University, and in overseas locations including the Far East and Europe.
We can offer a number of demonstration methods. We have an on-line demonstration of InfoServe365 (a bespoke application, which is similar but not identical to AssetManager) using a machine that we operate at our headquarters. With this demonstration we will make telephone contact with you at your own premises and using a computer with Internet access connect you to our demonstration site. We will then talk you through the demonstration and give you a good overview of the InfoServe365 functionality.
Alternatively, we have an authentic demonstration unit that we can either bring to a customers site or if you prefer we would be happy to accommodate you at our offices in Lancashire. Again this gives a first hand introduction of a real application.
For customers that are close to a commitment and would like to speak to an existing client, we have a number of sites that are willing to act as references and can occasionally accommodate site visits.
The installation for AssetManager is really quite simple. There are approximately 10 wires to connect between the AssetManager I/O (input/output) block, then a standard 240V/110V power outlet together with a 24V DC supply are required.
The operator touch screen has a number of mounting options, i) with through-panel clips ii) wall mount (with a standard VESA mount or iii) using a stable bracket that will sit on any flat surface.
If the standard AssetManager is expanded to include additional process I/O, or power management data then there will be more interconnections to make but we will provide all the necessary technical help to make a good installation.
It is worth noting that the AssetManager system can be expanded at any time following the initial installation of the productivity hardware (I/O and touch screen). This means that customers have the opportunity to adapt the system as their needs develop. A feature that allows a controlled rollout and accommodation of both technical and commercial time-scales.
Operation of the touch screen is really simple and intuitive. In our experience machine operators very quickly get used to the AssetManager interface.
Its easy to read, icon-lead menu interface is a very good to for operators use. Icons that require attention flash, prompting the operator accordingly. The operator then has context sensitive options written in a choice of selectable languages
Any conditions that can be acquired automatically require no operator input.
There are optional connections that feed back to the host control system. These prevent start-up of the machine until the operator enters valid data when required.
Access to the data, the analysis tools and the reporting modules is gained by logging on to the InfoServe365 website from any Internet connected computer using a normal web browser.
People wishing to logon require valid security credentials.
This means that access to the whole analysis system is possible anywhere in the world with Internet access. In the office, at home, whilst away on business and even roaming on your palm top or smart-phone.
It is the responsibility of the customer to effect the installation. However, we are happy to carry out the installation on your behalf, perhaps training the customer’s technical staff on the first installation getting them confident enough to install any future systems that require installing.
Within the Optima Group we have extensive expertise in control and instrumentation engineering and in the I.T. field so we are very well placed to assist or provide customers with a turnkey solution to the whole installation requirements.
The touch screen operating system has been developed to allow easy configuration and ongoing maintenance. The AssetManager touch screen can be configured in two ways. 1) Directly at the touch screen or 2) via the website tools. We provide comprehensive instructions that describe simply how to configure the screens to suit your own application.
The screen will be delivered with a default configuration installed that will make the workings of the system easy to understand.
We can provide an initial installation, configuration and setup service that clients take up as a useful training facility on their first installation. Subsequent installations are then handled by customers own technical personnel.
All regular maintenance (i.e. configuration changes etc.) is handled by the customer. Any changes are implemented either at the touch screen or via the website configuration tools.
For standard AssetManager applications a copy of the touch screen configuration is stored at on the InfoServe365 servers. In the instance where a screen is required to be swapped for any reason, the system will automatically download the stored config in a matter of seconds once Internet connectivity is restored. This is a time saving feature of the AssetManager operating system.
Our technical support staff are on hand to offer assistance should you require help at any stage.
Yes. As part of our commitment we are happy to provide assistance to customers with installation, commissioning and training. Telephone support is costed in to the monthly service charges, on-site support is subject to our normal published charges.
The AssetManager system has very high tolerance to Internet failure. The operator touch screen has the capacity to store months’ worth of production data in the event of the Internet breaking down. Once the Internet connectivity is restored all stored data is uploaded to the InfoServe365 servers and full analysis and reporting is available for the period over which the Internet was lost.
The Infoserve365 Internet connection is a managed connection with a service level agreement.
AssetManager touch screens are supplied with a normal 12-month warranty. In the rare instance of a touch screen failure we operate a return to base/swap out policy. Should the failure occur within the 12-month warranty period the screen will be changed free of charge. If a failure occurs outside the warranty period, the replacement unit will be charged for at the prevailing, published price.
Our technical support personnel are on hand to offer assistance should you require help at any stage.
With valid security credentials there is no practical limit to the number of customer nominated people that can access the analysis and reporting tools. There is no per-user fee charged. The single monthly service charge includes all access fees.
The system’s permission levels can be configured (by InfoServe365 technical staff only) to allow access to individual modules according to the customer’s request.
There are two variants of the touch screen both with high IP protection ratings. The highest is rated as submersible down to a depth of 1M. It can be washed down.
The other variant has an IP64 rating through the front of the screen but it’s mounting arrangements can lower the protection levels.
There are two variants of touch screen interfaces. Both have full wireless and hardwired 10/100 network connectivity.
No. Each application requires an individual touch screen interface unit.
Yes. A master AssetManager touch screen will accommodate any number of slave touch screens on its local network.
This means that processes with a long or distributed topology that might have a number of work stations can have a touch screen located at each of those locations. The master touch screen exclusively retains the right to select the job/order being run on the machine. All units have similar functionality and can be organised to allow selection of downtime reasons appropriate for individual locations.
The servers operate in a temperature controlled atmosphere are pro-actively maintained at all times. We offer a 99.4% up-time SLA (this is not a contractual clause).
Should there be a catastrophic failure we have a documented recovery plan that will be implemented immediately. This recovery plan facilitates a return to service within 24 hours.
We have a robust daily backup routine that will ensure a 1x day maximum loss of data.
Any data that is collected during a server failure instance will be retained by the operator touch screen and stored locally until the servers are restored to service.
We will be pleased to provide telephone assistance with installation, setup and configuration.
We are also happy to attend site and provide an initial installation, configuration and setup service. This site service is chargeable at the prevailing rates. We are happy to supply a copy of the published rates.
Clients often take up this useful training facility on their first installation. Customers’ own technical personnel then handle subsequent installations.
We can provide an initial installation, configuration and setup service that clients take up as a useful training facility on their first installation. Customers’ own technical personnel then handle subsequent installations.
Tel: +44 (0) 1254 27 28 27
Fax: +44 (0) 1254 27 28 28
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